My Prisma TCG FAQ

Answers for collectors buying KAYOU MLP cards, sealed booster boxes, single cards, plush goods, blind boxes, charms, bags, and anime trading card products from My Prisma TCG.

Are My Prisma TCG products authentic?

Yes. My Prisma TCG sells authentic resale items sourced through legitimate channels. The store is an independent retailer and is not affiliated with, endorsed by, or sponsored by Kayou, Hasbro, or other intellectual property owners.

What is the difference between sealed boxes and single cards?

Sealed boxes are unopened card products for collectors who want the pack-opening experience. Single cards are individual listings for buyers who want a specific character, rarity, card code, or series without opening a full box.

How fast do orders ship?

Most orders are processed in 1-3 business days. Standard delivery is usually estimated at 10-15 business days, depending on destination, carrier conditions, customs processing, and product availability.

Do U.S. buyers pay hidden customs fees?

Eligible U.S. orders may be shipped with DDP terms when stated on the product or checkout path. Always check the product page and checkout details for the current shipping and duty treatment before placing an order.

Can opened trading cards be returned?

Opened booster boxes, packs, and cards are final sale. Returns are generally limited to sealed, untampered products and must follow the current return policy and return window.

How are collector products packed?

Cards, boxes, plush goods, blind boxes, charms, and bags are packed with protective materials selected for the product type to reduce transit damage and preserve collectible condition.