Return, Refund & EU Right of Withdrawal Policy

Last updated: July 4, 2026

My Prisma TCG sells collectible trading cards, sealed card products, blind-box collectibles, plush, and related merchandise. Please read this policy before ordering.

EU customers: 14-day right of withdrawal

If your order is delivered to the European Union, you may withdraw from an eligible distance purchase within 14 days after you, or a person designated by you, receives the goods.

To exercise this right, contact us at contact@myprismatcg.com within the 14-day period. Include your order number, name, order email, and the item(s) you want to return. We will reply with return instructions.

After you notify us, return the item within 14 days unless we agree otherwise. We will refund eligible returned goods to the original payment method within 14 days after we receive the returned goods, or after you provide proof that you sent them back.

For a withdrawal return, the customer is responsible for return postage and packaging unless we offered to pay those costs or the item is defective, incorrect, or damaged on arrival.

Condition requirements for collectible products

Returned items must be unused, complete, and in the same condition as received. Where applicable, items should remain in their original packaging, including protective sleeves, seals, shrink wrap, accessories, inserts, cards, and outer packaging.

• Sealed card boxes, booster packs, blind boxes, and sealed collectible goods must not be opened, resealed, tampered with, or have contents removed.
• Single cards must not be altered, damaged, played, graded after receipt, or removed from protective packaging beyond what is necessary to inspect them.
• If a returned item is handled beyond what is necessary to inspect it, or if its collectible authenticity, resale condition, or completeness is reduced, we may reduce the refund to reflect the loss in value where permitted by law.

Non-EU returns

For orders delivered outside the European Union, sales are generally final for sealed collectibles, single cards, blind boxes, private customer listings, and proxy-purchase items unless the product arrives damaged, defective, or incorrect. Contact us as soon as possible if there is a problem with your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at contact@myprismatcg.com within 3 days of delivery with your order number and clear photos of the item, packaging, and shipping label. If the issue is confirmed, we will provide a replacement, refund, or other solution depending on availability.

Items that cannot be returned after opening or use

Opened sealed collectibles, opened blind boxes, opened booster packs, used plush or accessories, altered single cards, and items missing packaging or contents may not be returnable or may receive a reduced refund, subject to applicable consumer law.

How to start a return

Email contact@myprismatcg.com before sending anything back. Do not send returns without approval and return instructions. Unauthorized returns may be delayed or refused.